EKKOMOOD / STORE INFORMATION
Return & Refund Policy
30-day returns
Request a return within 30 calendar days of receiving your item. For change-of-mind returns, pants must be unused, in their original condition and original packaging.
How to request a return
Email [email protected] with your order number and reason. Obtain return authorization and the return address before sending your item. Our company address is also our return address: Via Alcide De Gasperi 39, 24030 Almenno San Bartolomeo, BG, Italy.
Damaged, defective or incorrect items
Contact us with your order number and a description of the issue. Photos can help us assess the problem. Ordinary unused-condition requirements do not prevent you from reporting a damaged, defective or incorrectly supplied item. We will arrange an appropriate resolution with you.
Return shipping and fees
We cover return shipping for our mistakes, damage or defects. You cover return shipping when you change your mind. There is no restocking fee.
Refunds
After approval, the refund will be returned to the original payment account within 10 days. Contact us if you need assistance with a refund.